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Cannot contact ccustimor's service

PostPosted: Wed Jun 17, 2015 7:22 am
by Aprella
Hello!

I took a subscription on the PDF version of the magazine but the link in the email I got doesn't work. When I try to contact customer's service through the subscriber's services I always get an internal error. I live in Europe, so phoning will cost me a lot of money and I'd rather avoid that. I also noticed that my account has been on 'pending' since I bought the subscription.
I used a VISA card to pay the subscription but normally that should go through immediately so I don't get why I cannot access the magazine.
Can someone please help me or give a way I can contact customer's service without having to go through the subscriber's services?

I''m sorry if this doesn't belong here, but I'm not quite sure what to do.. I cannot find any information anywhere.

Re: Cannot contact ccustimor's service

PostPosted: Wed Jun 17, 2015 9:05 am
by pls
Here's the link to contact WD: https://ssl.palmcoastd.com/0768P/apps/LOGINSSO

If this doesn't work, you may have to write to them directly.